TokoTalk Career

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TokoTalk Career

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About the Job

The Head of Operations is responsible for the performance of the Operations and Growth of TokoTalk as dictated by the Board’s overall strategy and ensuring that the business has the best working environment and processes. You will evaluate how TokoTalk operates and implements the necessary strategies, processes, procedures, and policies.

A successful Head of Operations should demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as a commitment to productivity, and should ensure staff productivity also.

The company growth depends on your duties and responsibilities as follow:

  • Creating strategic planning with senior management
  • Developing policies that will correlate with strategies and overseeing compliance with regulations
  • Working closely with other Heads of Departments to implement and improve effective processes and standards
  • Report on operational performance and suggest improvements
  • Oversee expenses and budgeting to help the organization optimize costs and benefits
  • Analyzing productivity data and optimizing staffing and production capacity
  • Using historical records to forecast future operational needs
  • Maintaining a working knowledge of their industry including challenges and opportunities in the sector
  • Designing new processes to improve quality or increase productivity or profitability
  • Mentor and motivate teams to achieve productivity and engagement

The Essentials Skills and Traits we seek in you:

  • Minimum 6 years of proven experience as Head of Operations or similar leadership role
  • Bachelor's degree in Business, Management, or a related field
  • Strong knowledge of business functions
  • Excellent organizational and leadership qualities with problem-solving aptitude
  • A strategic thinker and has an analytical mind
  • Good with numbers and financial planning
  • Knowledge of auditing and monitoring outputs, data analytics, and reporting
  • Familiarity with all business functions including HR, finance, supply chain, and IT
  • Excellent interpersonal and communication skills (in English)
  • Has strong leadership and management skills, the ability to motivate and retain staff
  • Commercial awareness and a thorough understanding of the competitive environment
  • Project management skills and knowledge of methodologies such as Agile, Lean, and Six Sigma
  • Experience with implementing IT systems

About the Job

The Business Development role will sit under the Seller Activation Team in TokoTalk. The mission of the team is to increase the number of our active sellers i.e. number of sellers who receive paid orders via their websites (TokoTalk Platform).

The company growth depends on your duties and responsibilities as follow:

  • Qualifying & disqualifying potential sellers to be contacted based on a thorough knowledge of TokoTalk platform, service & product as well as agreed upon criteria
  • Contact potential sellers by phone, intercom, WA or/and emails to be invited to group onboardings or 1:1 sessions with Seller Activation Team
  • Run 1:1 or group onboarding for potential sellers (you will be trained by our internal team)
  • Build trusting relationships with sellers & customize solutions to increase sellers activation
  • Create creative & practical ways to increase seller activation
  • Help the preparation for the launching of some selected sellers through a collaboration with internal team members
  • Stay up-to-date with TokoTalk’s products/services and new pricing/payment plan
  • Work on ad-hoc projects and assignments with the most efficient execution

The Essentials Skills and Traits we seek in you:

  • Bachelor Degree with minimum GPA of 3.25
  • At least proven 2 years work experience as a Business Development Representative, Sales Account Executive or similar role
  • Familiarity with marketplace or e-commerce business
  • Familiar with Google Meet/other virtual online meeting platform & Googlesheet/Microsoft Excel
  • Familiar with social media (i.e. Instagram & Facebook)
  • Hands-on experience with multiple sales techniques is a plus (e.g: inbound, outbound)
  • Well-developed interpersonal, listening, verbal and written communication skills
  • Autonomy and ability to make things happen without supervision or tight control
  • Continuous learning attitude, plays an active role in the initiatives run by the team
  • Team Focus - Actively participate within team to help team achieve collective goals
  • Flexible individual & comfortable working in a changing/agile environment

About the Job

The Business Strategy manager position will play a critical role in delivering excellent strategies and work for our Business Development Team. Your role will be to understand the business objectives of the users and work closely with the Director. From there, you will lead the delivery of the execution plan which includes leading the Outbound Sales teams in bringing the plan to market.

You’ll be expected to work with product, sales, marketing, analytics, operations, technology and creative teams to complete deliverables. You’ll be responsible for guiding the strategy and creating the briefs needed to guide the work. You will be the point person for working directly with the merchants and answering the internal questions needed to deliver the work.

The company growth depends on your duties and responsibilities as follow:

  • Provide thought leadership, particularly in the area of technology usage, tool assessments, and optimization opportunities
  • Lead the delivery teams by working closely with project managers, technology, analytics, creative and operational teams, reviewing and providing feedback on deliverables
  • Participate in identifying solutions across channels including email, website, mobile, direct mail, display ads, paid social and other media with a heavy emphasis on the technology aspect of executing in these channels
  • Write and present project briefs when executing projects
  • Present strategies and deliverables to merchants through engaging storytelling
  • Partner closely with project management to ensure clear expectations are set
  • Manage feedback and provide clear direction to internal teams
  • Manage merchant expectations throughout the life of the work
  • Review and provide feedback on strategic solutions
  • Partner closely with cross-functional teams including marketing, creative, operations, call center, finance, analytics, operations, product, technology, and senior management
  • Monitor and proactively report out on best practices and overall market trends
  • Other duties as assigned by leadership

The Essentials Skills and Traits we seek in you:

  • Bachelor’s degree in business, marketing, communications, public relations or equivalent work experience
  • 5+ years relevant work experience across CRM, Digital, 1to1 marketing, loyalty program development, social and paid media with a heavy emphasis and interest in the technology required to execute in these channels
  • Experience and interest in identifying, working with, and integrating leading technologies including but not limited to:
  • Testing and Personalization (e.g., Google Optimize, Optimizely)
  • eCommerce (e.g., Shopify, BigCommerce)
  • Experience working with cross-functional teams
  • Experience building and executing plans that deliver on objectives and provide measurable results
  • Strong attention to detail while simultaneously understanding the holistic strategy
  • Strong PowerPoint and presentation skills: you’re able to tell a story through your presentations
  • Ability to understand data and reporting and provide summaries back to the clients
  • Strong interpersonal skills with the ability to diplomatically handle a fast-paced work environment
  • Natural curiosity
  • Preferred Experience:
  • CRM, Social, Display and Web Technology Implementation
  • Digital Marketing Manager
  • Paid Search/Digital Media
  • Social Media Manager
  • Project Management

About the Job

The business analyst gathers, interprets, and uses complex data to develop actionable steps that will improve processes and optimize results.

The company growth depends on your duties and responsibilities as follow:

  • Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
  • Budgeting and forecasting.

The Essentials Skills and Traits we seek in you:

  • A bachelor's degree in Business/accounting/economic or related field from reputable university with min GPA 3.25/4.
  • A minimum of 2 years of experience in business analysis or a related field.
  • For intern role, fresh graduate is welcomed to apply (no min experience needed)
  • Able to build SQL queries (MySQL, PostgreSQL
  • Exceptional analytical and conceptual thinking skills.
  • Passionate about e-commerce and tech landscape
  • Advanced skill on Google sheet and Excel (analytic)

About the Job

Be the key person to assist end to end process for new seller's onboarding and after onboarding period.

The company growth depends on your duties and responsibilities as follow:

  • Has 360 degrees understanding on TokoTalk Product and Feature
  • Giving onboarding session and product training follow up for New Seller
  • Working closely with Merchant Acquisition and Product team to deliver the best customer experience for new seller and execute the website launching as earliest as possible
  • Maintaining a good direct relationship with new seller to ensure immediate launch set as KPI as well as collecting feedback for incremental improvements for existing/future products
  • Giving sellers a thorough assistance to drive sales growth by maximizing TokoTalk Feature
  • Identifying and analyzing the current issue, then utilizing our product feature to solve the issue
  • Creating upsell opportunity
  • Always channeling new opportunities for possibility to get referral or other continuous business from the existing sellers

The Essentials Skills and Traits we seek in you:

  • Bachelor’s degree in business/communication or a related field
  • Minimum 1 years of experience as Product Specialist, Product Activation, or Business Development
  • Strong communication skills in English and Bahasa Indonesia to internal and external parties
  • Good in performing under tight deadline
  • Detail-oriented and Fast learner
  • Service experienced and immediate problem-solving skills
  • Can-do attitude and strong sense of integrity and responsibility
  • Strong interpersonal skills with an ability to effectively network with seller and within the overall TokoTalk business
  • Time management and organizational skills
  • Openness to feedback

About the Job

Be an excellent ambassador of Tokotalk to our sellers as their first touchpoint!.

The company growth depends on your duties and responsibilities as follow:

  • Reach out to customer leads through cold calling and referral approaching
  • Present, promote and sell products/services using solid arguments to existing and prospective customers
  • Full responsibility of end to end process from prospecting to closing the deal
  • Establish, develop and maintain positive business and customer relationships
  • Maintain customer expectation of the promised benefit communicated in the sales process with the actual implementation of after sales service
  • Achieve agreed upon sales targets and outcomes within schedule
  • Work closely with other departments to provide the best customer experience for Tokotalk sellers
  • Always be the first person to be aware of market change and analyze the territory/market’s potential for sales process/ offer improvement
  • Always on top of sales progress tracking and reporting
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keep abreast of best practices and promotional trends
  • Continuously improve through feedback

The Essentials Skills and Traits we seek in you:

  • Minimum 2 years work experience as a Sales Representative (both direct B2C and B2B)
  • Familiarity with marketplace or e-commerce business will be an advantage
  • Fluent in English will be an advantage
  • Highly motivated and target driven with a proven track record in sales
  • Excellent selling, negotiation and communication skills
  • Familiar with Google Meet/other virtual online meeting platform
  • Ability to create and deliver presentations tailored to the audience needs
  • Detail-oriented
  • Prioritizing, time management and organizational skills
  • Relationship management skills and openness to feedback
  • Bachelor’s degree in business or a related field
  • Continuous learning attitude, plays an active role in the initiatives run by the team

About the Job

The Digital Ad Operations Lead will be responsible to produce and optimize the best and greatest possible internet campaigns by proposing a wide range of digital marketing solutions (web design, SEO, FB/Google Ads) to small and medium-sized e-commerce businesses. This division works closely with the Account Management Division for advertising sales and supports them in selling FB/Google ads.

The company growth depends on your duties and responsibilities as follow:

  • Deliver the advertising tools from Google, Facebook, TikTok to support sellers
  • Analytical mindset and an excellent understanding of online marketing metrics like CPC, CTR, Impressions, CPA, CR, etc are a must
  • Analyzing how an ad campaign run, looking at all of the data and metrics to determine audience conversion, and from that data, making educated suggestions for how future ads might be optimized for best results
  • Build strong, long-term relationships and maintain frequent contact with Sellers
  • Support team working on creating a new marketing strategy and execution of digital marketing communications and campaigns
  • Track, evaluate, and report digital and social media channel performance to be shared to sellers

The Essentials Skills and Traits we seek in you:

  • Minimum 7 years of experience in Digital Marketing, Ad Operations, and/or multi-functional project management leadership
  • Strong analytical mindset and knowledge of performance marketing metrics
  • Solid skills in executing and optimizing digital campaigns across various digital channels while being able to ensure that all campaign objectives and KPI targets are overachieved
  • Tracking and reporting campaign results, analyzing key takeaways, and deriving actionable insights
  • Strong interpersonal and communication skills to connect with people from different cultures and levels, both internally and externally
  • Highly organized, good time management, and the ability to meet deadlines
  • Excellent English in written and verbal communication skills

The company growth depends on your duties and responsibilities as follow:

  • Helping sellers improve their performance by optimizing digital marketing tools
  • Conduct social media audits to ensure best practices are being used
  • Maintain digital dashboard of several different accounts
  • Coordinate with sales team to create marketing campaigns
  • Prepare emails to send out to customers
  • Monitor key online marketing metrics to track success

The Essentials Skills and Traits we seek in you:

  • 2+ Years of Experience in Digital Marketing
  • Experience executing paid social media campaigns
  • Bachelor's degree in marketing or business
  • Knowledge of CSS, HTML
  • Knowledge of Google Tag manager, Data studio
  • Incredible attention to detail
  • Full understanding of all social media platforms
  • Problem solving skills
  • Knowledge of content management systems
  • Good communication skills

About the Job

Lead of Account Management is responsible for leading the team of Account Managers in order to activate and grow merchants by a data-driven strategy approach that includes execution. This role is part of the Account Management team with the core of responsibility is to activate, train, build relationships with merchants in order to grow the merchant and drive sales. On the other hand, need to train and manage the team.

This position is knowledgeable of TokoTalk’s products and services, as well as trends, development and challenges of the ecommerce industry. The role will work closely with the marketing and product development team to identify merchant persona and how to improve the merchant targeting to match with merchant’s needs.

The company growth depends on your duties and responsibilities as follow:

  • Lead a team of Account Manager and ensuring that aggressive selling targets are achieved
  • Hire, train and manage a team of Account Managers to help grow and manage sellers
  • Develop, execute and manage the strategic plan to activate sellers and offer TokoTalk solutions
  • Manage training, events, and other activities to educate sellers about TokoTalk solutions
  • Analyze sellers with data driven strategy to provide solutions and drive sales
  • Communicate with sellers to discuss their evolving needs and to assess the quality of our company’s relationship with them
  • Conduct continuous research on the latest industry trends and consumer behaviour analysis to develop new ideas for the market to generate further revenue
  • Extensive knowledge of digital sales processes, digital platforms, technical markets, pricing models, channels of distribution, technology trends, customer buying patterns, and budgeting
  • Must have knowledge in digital advertising, competitive strategies, product marketing, and product management

The Essentials Skills and Traits we seek in you:

  • Bachelor Degree from Reputable University
  • Excellent communication skills both in oral and written
  • Proven ability to drive the sales process from the plan, negotiation, and closing
  • Ability to prioritize and multitask
  • Strong attention to details
  • Experience in leading and managing the team
  • 7+ years in Sales or Account Management
  • Having e-commerce experience is a must
  • Good with Excel and CRM Knowledge
  • Building Relationships
  • Ability to understand the market knowledge, monitoring, and result tracking which includes identify and solve seller issues

About the Job

Senior Account Management is responsible for activating and growing merchants by a data-driven strategy approach that includes execution. This role is part of the Account Management team with the core of responsibility is to activate, train, build relationships with merchants in order to grow the merchant and drive sales.

This position is knowledgeable of TokoTalk’s products and services, as well as trends, development and challenges of the ecommerce industry. The role will work closely with the marketing and product development team to identify merchant persona and how to improve the merchant targeting to match with merchant’s needs.

The company growth depends on your duties and responsibilities as follow:

  • Develop, execute and manage the strategic plan to activate merchants
  • Conduct training, events, and other activities to educate merchants about TokoTalk solutions
  • Build and promote strong, long-lasting seller relationships by partnering with them and understanding their needs
  • Assisting troubleshooting merchant-related problems to provide solutions
  • Analyze merchants with data driven strategy to provide solutions and drive sales
  • Communicate with sellers to discuss their evolving needs and to assess the quality of our company’s relationship with them
  • Conduct continuous research on the latest industry trends and consumer behavior analysis to develop new ideas for the market to generate further revenue
  • Extensive knowledge of digital sales processes, digital platforms, technical markets, pricing models, channels of distribution, technology trends, customer buying patterns, and budgeting
  • Must have knowledge in media advertising, competitive strategies, product marketing, and product management

The Essentials Skills and Traits we seek in you:

  • Bachelor degree from reputable university
  • Excellent communication skills both in oral and written
  • Proven ability to drive the sales process from the plan, negotiation, and closing
  • Ability to prioritize and multitask
  • Strong attention to details
  • Experience 5 years in the same position
  • Having e-commerce experience is a must
  • Good with Excel and CRM Knowledge
  • Good in building relationships
  • Ability to understand the market Knowledge, monitoring, and result tracking which includes identify and solve seller issues

The company growth depends on your duties and responsibilities as follow

  • Fully understand users, market, problems, and opportunities in the domain.
  • Manage product strategy, roadmap, metrics, and goals for the product domain.
  • Execute Product strategy based on lean and agile process in collaboration with team.
  • Communicate effectively with team members to achieve project goals.

The Essentials Skills and Traits we seek in you:

  • Bachelor or Master Degree from a reputable University with outstanding academic achievement.
  • 2+ years of work experience in product management role in e-commerce business.
  • Experience using data and quantitative research methodologies.
  • Able to communicate complex business or technical information effectively.
  • Good collaboration skills with cross-functional teams
  • An entrepreneurial attitude; comfortable working in a complex and fast-paced environment.
  • Excellent written and verbal communication skills in English.

The company growth depends on your duties and responsibilities as follow:

  • Act as a specialist for given product domain. Fully understand users, market, problems and opportunities in the domain.
  • Define product strategy, roadmap, metrics and goals for the product domain
  • Execute Product strategy based on lean and agile process in collaboration with team
  • Lead  team of engineers, data scientists, business analysts and operation managers to implement the right strategy and meet success criteria.
  • Lead associate product owners and taking care of work impact, if needed

The Essentials Skills and Traits we seek in you:

  • Bachelor or Master Degree from a reputable University with outstanding academic achievement
  • 7+ years of work experience in product management role with at least 3 years of experience in e-commerce business
  • Experience using data and quantitative research methodologies to inform decision making across the entire product design process/lifecycle.
  • Able to communicate complex business or technical information effectively
  • Good collaboration skills and leadership to work with cross-functional teams
  • An entrepreneurial attitude; comfortable working in a complex and fast-paced environment
  • Excellent written and verbal communication skills in English

The company growth depends on your duties and responsibilities as follow:

  • Review and analyze system specifications
  • Collaborate with Engineers to develop effective strategies and test plans
  • Execute test cases (manual or automated) and analyze results
  • Evaluate product code according to specifications
  • Update scenario testing document continuously
  • Create logs to document testing phases and defects
  • Report bugs and errors to development teams
  • Help troubleshoot issues
  • Conduct post-release/ post-implementation testing
  • Prepare presentation slide and conduct sharing session for Customer Service team
  • Work with cross-functional teams to ensure quality throughout the software development lifecycle

The Essentials Skills and Traits we seek in you:

  • Bachelor’s Degree in Computer Science, related discipline or equivalent experience
  • A minimum of 1 years’ professional testing or software engineering experience
  • Able to read and analyze C/C++ and javascript, PHP
  • Experienced in mobile testing
  • Familiarity with Agile frameworks and regression testing
  • Experienced in writing SQL queries
  • Experience writing test automation scripts, preferably in Python
  • Expert in software test fundamentals and methodologies
  • Able to create data analysis tools and interpret large data sets
  • Understands how to create effective stress and performance tests and analyze the results
  • Deep understanding of testing during all parts of the software life cycle
  • Experience testing on multiple platforms, console experience a plus
  • Excellent written and verbal English communication skill
  • Passion for software quality

About the Job

Handle the content strategy with brand messaging across all marketing channels to increase brand awareness towards company goals.

The company growth depends on your duties and responsibilities as follow:

  • Able to foresee the current trends in Indonesia and create the content that inline with TokoTalk brand messaging.
  • Ensure all touchpoints related to content are delivering the messages and guidelines.
  • Live by the rule of being hungry and never feel satisfied so that you are always exploring new content distribution channels, including but not limited to social media.
  • Managing all of the social media accounts for TokoTalk Indonesia, that includes Youtube, TikTok, and other potential social media accounts that can generate more users or campaigns.
  • Develop, implement, and manage our social media strategy from end to end. Able to interpret and analyze social media performance without any additional supporting tools.
  • Always think out of the box and not be afraid to try something new.
  • Capitalize on all owned and explored social media channels from end to end. Provide recommendations to escalate company’s growth with content production and distribution.
  • Be able to manage your time efficiently and to prioritize in order to achieve multiple tasks within the expected deadline.
  • You need to be a good communicator and share findings and ideas proactively with the marketing team.
  • Build relationships with external parties (includes KOL).

The Essentials Skills and Traits we seek in you:

  • A minimum 2 years experience.
  • Bachelor degree in Communications, Public Relation, Marketing, or relevant field.
  • Basic understanding of SEO and web traffic metrics.
  • Knowledgeable of Facebook, Twitter, LinkedIn, Instagram, TikTok, and other social media best practices.
  • Experience with doing audience and buyer persona research.
  • Excellent multitasking skills.
  • Critical thinker and problem-solving skills.
  • Good time-management skills.
  • Great interpersonal, presentation and communication skills.
  • Able to deliver oral and written presentations.
  • Bahasa Indonesia native speaker with solid written and verbal English skills.
  • Goal-oriented, flexible, and creative.
  • Able to consistently meet deadlines.
  • Positive mind set with a can-do attitude and solution focused approach.

About the Job

  • Write UX copy for a variety of projects and scenarios.
  • Work closely with Product Managers, Product Designers, UX Researchers, Illustrators, the Marketing team, and front-end developers throughout the creative and product development process.
  • Manage the end-to-end product flow, from request to ideation, research, production, testing, and review feedback.

The company growth depends on your duties and responsibilities as follow:

  • Designing innovative, stunning, empathetic, and effective content for Tokotalk’s products
  • Gathering user insights by conducting usability tests together with the Research & Development team to produce innovative products and improve the copy quality
  • Designing a seamless user experience hand in hand with UX designers, UI designers, and UX researchers
  • Collaborating closely with product managers, software engineers, business strategists, Legal team, and other related stakeholders to solve users’ problems
  • Helping multiple business units in designing meaningful UX copy and content plans

The Essentials Skills and Traits we seek in you:

  • Bachelor’s degree from any major who has the passion to solve users’ problems through UX writing
  • Minimum 2 years of work experience as a Writer in the industry (background could range from Creative Writing, Journalism, Marketing & Communication, or any other relevant disciplines) or minimum 2 years of experience as a UX/Product Writer.
  • Excellent in English communication (both verbal and written). Plus, point if your TOEFL/TOEIC is above 500 or 700 respectively in the past two years.
  • A deep sense of accountability, adaptability, and being able to work collaboratively in a fast-paced environment.
  • Impactful portfolio of UX writing samples and style guidelines, that shows your prowess in design thinking.
  • Well-versed in Bahasa Indonesia and English.
  • Keen to details, able to empathize with the users.
  • Excellent communication and project management skills.
  • Implements critical thinking in problem-solving sessions.

About the Job

  • Each day is a new opportunity for you to flex your problem-solving skills as you work on designing experiences that will make the e-commerce ecosystem greater.
  • You will collaborate closely with different product teams across the organization and be a part of their success.
  • Use an iterative user-centered design process, which is thoughtfully guided by research and data. As a tight-knit group, we also have an open and curiosity-driven design culture that encourages feedback, forming fellowship with other creative minds, and growing professionally as designers.

The company growth depends on your duties and responsibilities as follow:

  • Work closely with the Product Manager & Product Researcher to deliver data-driven design output
  • Rapidly iterate through design solutions
  • Create design artifacts: screen visuals, ScreenFlow, visual prototype, design handover documentation
  • Validate your work by creating hypotheses, develop usability test cases,s and being involved in moderated / unmoderated usability testing
  • Utilize diverse sets of usability testing tools (usability hub, maze)
  • Promoting user-centered design principles and best practices across the organization

The Essentials Skills and Traits we seek in you:

  • Bachelor's Degree from Visual Communication Design/ related field
  • Minimum 1-2 years experience in product design, UI/UX, user research fields
  • Have a strong portfolio of work demonstrating the process and problem-solving skills
  • Required skills: wireframing, usability testing, prototyping, product design, app mobile web design, solution implementation, and design system.
  • Experience in developing designs for new user experiences, creating concepts, designing mockups and specifications, and representing the designs to the team.
  • Experience in using mockup/prototyping tools like Figma, Balsamiq, Zeplin, etc.
  • Good Understanding of Design Process and usage of data
  • Demonstrated history and familiarity with UX research techniques, like conducting usability studies, user interviews, A/B tests, etc.
  • A Great Problem Solver & Critical Thinker.
  • A deep passion for crafting delightful customer experiences.
  • A team player who is willing to listen, learn, and collaborate with others.
  • Extraordinary presentation & communication skills - able to make complex ideas understandable
  • Good command of Quality Assurance processes
  • Be open to receiving feedback.

About the Job

  • Each day is a new opportunity for you to flex your problem-solving skills as you work on designing experiences that will make the e-commerce ecosystem greater.
  • You will collaborate closely with different product teams across the organization and be a part of their success.
  • Use an iterative user-centered design process, which is thoughtfully guided by research and data. As a tight-knit group, we also have an open and curiosity-driven design culture that encourages feedback, forming fellowship with other creative minds, and growing professionally as designers.

The company growth depends on your duties and responsibilities as follow:

  • Own a feature and translate concepts into development-ready designs and user flows
  • Work with the design lead, designers, product managers, developers, and other stakeholders to achieve your goals
  • Validate your concepts by conducting frequent user research through interviews and other methods to derive user insights and feedback
  • Deliver user-focused designs that highlight product and brand characteristics
  • Communicate your data-informed vision and design rationale to cross-functional stakeholders

The Essentials Skills and Traits we seek in you:

  • Bachelor's Degree from Visual Communication Design/ related field
  • Minimum 3 years experience in product design, UI/UX, user research fields
  • Have a strong portfolio of work demonstrating the process and problem-solving skills
  • Required skills: wireframing, usability testing, prototyping, product design, app mobile web design, solution implementation, and design system
  • Experience with a variety of design and prototyping tools (e.g., Sketch, Figma, InVision, etc.) and knowledge of technologies (e.g., iOS, Android, Web, etc.)
  • Good Understanding of Design Process and usage of data
  • Demonstrated history and familiarity with UX research techniques, like conducting usability studies, user interviews, A/B tests, etc
  • Demonstrated ability to successfully deliver against role responsibilities, working with minimal guidance and direction in a fast-paced environment
  • Strong sense of ownership, urgency, and flexibility
  • Exceptional interpersonal, motivational communication skills to build trust across teams
  • Ability to communicate complex design concepts clearly and persuasively across different audiences
  • Proficiency in communicating in English, both written and verbally

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Pop an email to career@tokotalk.com