TokoTalk Career

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TokoTalk Career

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BUSINESS DEVELOPMENT

About the Job

Supporting the growth of the company while strengthening the business core to develop and maintain competitive advantage. Collaborate with internal and external stakeholders as well lead cross-functional teams in the business development division. Plan short, medium, and long-term plans to promote maximum growth and increase revenues.

The company growth depends on your duties and responsibilities as follow:

  • Planning seller acquisition strategy and growth within business development division
  • Conduct research and analysis focusing on seller acquisition and growth process
  • Align sales, product, operation, and resource allocation for optimum seller acquisition
  • Assess market trends and competitors
  • Identify threats and opportunities and translate them into proposed recommendation

The Essentials Skills and Traits we seek in you:

  • Bachelor or Master degree in Business or related field
  • 7 - 10 years experience in management consulting industry
  • Excellent understanding of E-commerce business and its dynamics
  • Excellent communication and interpersonal skills to collaborate with other teams
  • Excellent project management and organization skills
  • Strong analytical skills, both abstract and numeric information also transform this information to identify opportunities for growth
  • Strong leadership skills for managing teams
  • Proficient in using Ms. Excel & Powerpoint

About the Job

Supporting the growth of the company while strengthening the business core to develop and maintain competitive advantage. Collaborate with internal and external stakeholders as well lead cross-functional teams in the business development division. Plan short, medium, and long-term plans to promote maximum growth and increase revenues.

The company growth depends on your duties and responsibilities as follow:

  • Planning seller acquisition strategy and growth within business development division
  • Conduct research and analysis focusing on seller acquisition and growth process
  • Align sales, product, operation, and resource allocation for optimum seller acquisition
  • Assess market trends and competitors
  • Identify threats and opportunities and translate them into proposed recommendation

The Essentials Skills and Traits we seek in you:

  • Bachelor or Master degree in Business, Engineering or related field
  • 5 - 7 years experience in management consulting industry
  • Good understanding of E-commerce business and its dynamics
  • Good communication and interpersonal skills to collaborate with other teams
  • Good project management and organization skills
  • Strong analytical skills, both abstract and numeric information also transform this information to identify opportunities for growth
  • Strong leadership skills for managing teams
  • Proficient in using Ms. Excel & Powerpoint

About the Job

Customer-focused and build value by actively promoting TokoTalk features to our customers. Increase seller’s GMV while building good relationships by strategically developing plans to achieve growth and revenue.

The company growth depends on your duties and responsibilities as follow:

  • Develop and implement growth plan for existing customers
  • Identify, grow, and manage relationships with existing customers
  • Prepare and complete weekly and monthly call also meeting plans with customers
  • Become the bridge between customers and TokoTalk to identify opportunities and threat
  • Collaborate with product team on improving projects according to the voice of sellers

The Essentials Skills and Traits we seek in you:

  • Bachelor or Master degree in Business, Engineering or related field
  • 3 - 5 years of experience in E-commerce industry
  • Experience in Sales, Account Manager, or other customer facing role experience will be an advantage
  • Advanced project management skills
  • Advanced presentation and negotiation skills
  • Advanced knowledge of E-commerce industry
  • Good analytical skills
  • Excellent communication skills
  • Proficient in Ms. Excel & Powerpoint

About the Job

Responsible for supporting the process of acquiring new potential sellers for TokoTalk through all communication channels starting from generating leads, approaching sellers, and onboard sellers after signing up.

The company growth depends on your duties and responsibilities as follow:

  • Manage the full sales cycle, from prospecting to closing, through a consultative sales approach by cold calling
  • Maintain up-to-date knowledge of our evolving products and processes
  • Drive memorable and delightful seller acquisition experience
  • Contribute to the overall growth of the company

The Essentials Skills and Traits we seek in you:

  • Bachelor’s degree in any fields
  • 1 - 3 years experience in sales role especially from E-commerce industry is a plus
  • Experience in having a personal brand/online business is a plus
  • Have strong sales instinct, track record hitting & exceeding target
  • Up to date with trends and also market dynamics in E-commerce industry
  • Goal oriented, assertive, and resilient
  • Proficient in using Ms. Excel (conditional formatting, Pivot, formula such as IF, VLOOKUP, etc)

About the Job

Responsible for acquiring new potential sellers for TokoTalk through all communication channels starting from generating leads, approaching sellers, and onboarding sellers after signing up.

The company growth depends on your duties and responsibilities as follow:

  • Manager the full sales cycle, from prospecting to closing, through consultative sales approach by cold calling
  • Maintain up-to-date knowledge of our evolving products and processes
  • Drive memorable and delightful seller acquisition experiences
  • Contribute to the overall growth of the company

The Essentials Skills and Traits we seek in you:

  • Bachelor’s degree in any fields
  • 3 - 5 years experience in sales role especially from E-commerce industry is a plus
  • Experience in having a personal brand/online business is a plus
  • Have strong sales instinct, track record hitting & exceeding target
  • Goal oriented, assertive, and resilient
  • Proficient in using Ms. Excel (conditional formatting, Pivot, formula such as IF, VLOOKUP, etc)

About the Job

Responsible for acquiring new potential sellers for TokoTalk through all communication channels starting from generating leads, approaching sellers, onboarding sellers after sign-up, transferring product knowledge to sellers and encourage sellers to do transactions

The company growth depends on your duties and responsibilities as follow:

  • Manage the full sales cycle, from prospecting to close, through a consultative sales approach by cold calling
  • Manage acquiring pipeline and quality of sellers
  • Maintain up-to-date knowledge of our evolving products and processes
  • Drive memorable and delightful seller acquisition experiences
  • Encourage sellers to generate higher transactions
  • Execute and optimize SLA of seller’s on boarding process
  • Contribute to the overall growth of the company

The Essentials Skills and Traits we seek in you:

  • Minimum a Bachelor’s degree in any field
  • Preferably 3 - 5 years experience in sales role, it would be a plus if from E-commerce industry
  • Having an excellent communication skill
  • It would be advantages if you ever experience having your own brand/online business
  • Strong sales instincts, and track record hitting and exceeding quota
  • Goal oriented, assertive and resilient
  • Proficient in using Ms. Excel (conditional formatting, Pivot, formula such as IF, VLOOKUP, etc)

About the Job

Manager of Seller Management is responsible for leading the team of Account Managers in order to activate and grow merchants by a data-driven strategy approach that includes execution. This role is part of the Account Management team with the core of responsibility is to activate, train, build relationships with merchants in order to grow the merchant and drive sales. On the other hand, need to train and manage the team. This position is knowledgeable of Tokotalk’s products and services, as well as trends, development and challenges of the ecommerce industry. The role will work closely with the marketing and product development team to identify merchant persona and how to improve the merchant targeting to match with merchant’s needs.

The company growth depends on your duties and responsibilities as follow:

  • Lead a team of Account Manager and ensuring that aggressive selling targets are achieved.
  • Hire, train and manage a team of Account Managers to help grow and manage sellers.
  • Develop, execute and manage the strategic plan to activate sellers and offer TokoTalk solutions.
  • Manage training, events, and other activities to educate sellers about TokoTalk solutions.
  • Analyze sellers with data driven strategy to provide solutions and drive sales.
  • Communicate with sellers to discuss their evolving needs and to assess the quality of our company’s relationship with them.
  • Conduct continuous research on the latest industry trends and consumer behavior analysis to develop new ideas for the market to generate further revenue.
  • Extensive knowledge of digital sales processes, digital platforms, technical markets, pricing models, channels of distribution, technology trends, customer buying patterns, and budgeting.
  • Must have knowledge in digital advertising, competitive strategies, product marketing, and product management.

The Essentials Skills and Traits we seek in you:

  • Bachelor Degree from Reputable University.
  • Excellent communication skills both in oral and written
  • Proven ability to drive the sales process from the plan, negotiation, and closing
  • Ability to prioritize and multitask
  • Strong attention to details
  • Experience in leading and managing the team
  • 7+ years in Sales or Account Management
  • Having e-commerce experience is a must
  • Good with Excel and CRM Knowledge
  • Building Relationships
  • Ability to understand the market knowledge, monitoring, and result tracking which includes identify and solve seller issues

About the Job

The mission of the team is to increase the number of our active sellers i.e. number of sellers who receive paid orders via their websites (Tokotalk Platform).

The company growth depends on your duties and responsibilities as follow:

  • Qualifying & disqualifying potential sellers to be contacted based on a thorough knowledge of Tokotalk platform, service & product as well as agreed upon criteria
  • Contact potential sellers by phone, intercom, WA or/and emails to be invited to group onboardings or 1:1 sessions with Seller Activation Team
  • Run 1:1 or group onboarding for potential sellers (you will be trained by our internal team)
  • Build trusting relationships with sellers & customize solutions to increase sellers activation
  • Create creative & practical ways to increase seller activation
  • Help the preparation for the launching of some selected sellers through a collaboration with internal team members
  • Stay up-to-date with Tokotalk’s products/services and new pricing/payment plan
  • Work on ad-hoc projects and assignments with the most efficient execution

The Essentials Skills and Traits we seek in you:

  • Bachelor Degree from any field
  • At least proven 1 - 3 years work experience as a Business Development Representative, Sales Account Executive or similar role
  • Familiarity with marketplace or e-commerce business
  • Familiar with Google Meet/other virtual online meeting platform & Google Sheet/Microsoft Excel
  • Familiar with social media (i.e. Instagram & Facebook)
  • Hands-on experience with multiple sales techniques is a plus (e.g: inbound, outbound)
  • Well-developed interpersonal, listening, verbal and written communication skills
  • Autonomy and ability to make things happen without supervision or tight control
  • Continuous learning attitude, plays an active role in the initiatives run by the team
  • Team Focus - Actively participate within team to help team achieve collective goals
  • Flexible individual & comfortable working in a changing/agile environment

BUSINESS OPERATION

About the Job

The Customer Excellence team will take a proactive approach in order to help sellers to discover their needs and challenges and then help them to use our products that includes core products and digital marketing features, resolving complaints, and inquiries.

The company growth depends on your duties and responsibilities as follow:

  • Guide and educate sellers with proactive approach to activate sellers
  • Monitor day to day level of customer service quality such as response time and issue resolution time
  • Collaborate with other teams on communication with sellers through live chat
  • Collaborate with product team on the readiness of new feature launching
  • Collaborate with marketing teams on the management of help page
  • Provide insights based on data driven inputs from sellers
  • Maintained an excellence customer service culture with the best standards for our sellers
  • Maintain high levels of sellers engagement and satisfaction
  • Get and report meaningful insights from sellers

The Essentials Skills and Traits we seek in you:

  • Bachelor’s degree from any major who has the passion to solve users
  • At least 7 years of experience in a customer Service role, experience in a managerial role from a tech company background will be a plus
  • Experienced positions from product, engineering, business development, or data analyst will be an advantage.
  • Excellent communication skills in Bahasa and English, verbal and written
  • Data analysis, good with numbers
  • Good interpersonal & communication skills
  • Proven track record of leadership and people management with high attention to detail to run a successful team
  • Customer-focused mindset
  • Strong analytical skills and empathy to understand the voice of customers and get insight into TokoTalk products.
  • Strong problem solving and project management skills to identify issues and room for improvement

About the Job

Unit of customer excellence or customer service, in the process of helping services and supporting TokoTalk sellers by resolving complaints and inquiries in an efficient manner.

The company growth depends on your duties and responsibilities as follow:

  • Handle ticketing from seller on daily basis
  • Able to keep updated on TokoTalk feature and campaign changes
  • Work in day and hour shift

The Essentials Skills and Traits we seek in you:

  • Bachelor’s degree from any major who has the passion to solve users
  • Minimum 1 years of work experience in similar position
  • Excellent interpersonal & communication skills
  • Ability to multitask, prioritize, and manage time effectively
  • Internship experience in e-commerce industry is a plus
  • Have knowledge in a ticketing system

About the Job

The VP of Business Operations is responsible for the performance of the Operations and Growth of Tokotalk as dictated by the Board’s overall strategy and ensuring that the business has the best working environment and processes. You will evaluate how Tokotalk operates and implements the necessary strategies, processes, procedures, and policies. A successful Head of Operations should demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as a commitment to productivity, and should ensure staff productivity also.

The company growth depends on your duties and responsibilities as follow:

  • Creating strategic planning with senior management.
  • Developing policies that will correlate with strategies and overseeing compliance with regulations
  • Working closely with other Heads of Departments to implement and improve effective processes and standards.
  • Report on operational performance and suggest improvements.
  • Oversee expenses and budgeting to help the organization optimize costs and benefits.
  • Analyzing productivity data and optimizing staffing and production capacity.
  • Using historical records to forecast future operational needs.
  • Maintaining a working knowledge of their industry including challenges and opportunities in the sector.
  • Designing new processes to improve quality or increase productivity or profitability.
  • Mentor and motivate teams to achieve productivity and engagement

The Essentials Skills and Traits we seek in you:

  • Minimum 6 years of proven experience as Head of Operations or similar leadership role.
  • Bachelor's degree in Business, Management, or a related field.
  • Strong knowledge of business functions.
  • Excellent organizational and leadership qualities with problem-solving aptitude.
  • A strategic thinker and has an analytical mind.
  • Good with numbers and financial planning.
  • Knowledge of auditing and monitoring outputs, data analytics, and reporting.
  • Excellent interpersonal and communication skills (in English).
  • Has strong leadership and management skills, the ability to motivate and retain staff
  • Commercial awareness and a thorough understanding of the competitive environment.
  • Project management skills and knowledge of methodologies such as Agile, Lean, and Six Sigma.
  • Experience with implementing IT systems

About the Job

Product Operations Associate is responsible for handling issues from users (seller and customers), provides a proper solution, viable answer and data-driven decision.

The company growth depends on your duties and responsibilities as follow:

  • Defining problem and root cause of incoming issue from the operation team related to the core platform.
  • Ideate main or alternative solution of an issue
  • Coordinate with internal team (mainly BD and Operation team)
  • Coordinate with product team for scheduled live update (or any release)
  • Coordinate with QA team for product session and product quiz
  • Coordinate with data analytics team for data-driven solution (if needed)

The Essentials Skills and Traits we seek in you:

  • Bachelor degree from Informatics Engineering, Computer Science, or Engineering major from reputable university
  • Have at least 2 years experience in QA or Product Team
  • Having e-commerce experience is a must
  • Good with Excel
  • Understand SQL (any platform) and do query
  • CRM knowledge
  • Building Relationships
  • Ability to understand the market knowledge, monitoring, and result tracking which includes identify and solve seller issues
  • Excellent communication skills both in oral and written
  • Proven ability to drive the operation team and issue closing
  • Ability to prioritize and multitask
  • Strong attention to details

BUSINESS STRATEGY

About the Job

The Lead of Partnership Development identifies, plans, and leads the pursuit of business partnership opportunities of significant scale, focusing on e-commerce enabling services, such as fulfillment, Shipping courier, Payment Gateway, POS with pipeline needs for scale business in the eCommerce sector.

The lead of Partnership Development is responsible for sourcing high-value leads, and, working with others in management, the Lead will spearhead high-impact business development initiatives, including innovation in strategic partnering.

The company growth depends on your duties and responsibilities as follow:

  • Develop initiatives to attract partners and partnership revenue, bring qualified leads as top prospects to the Internal sales team.
  • Establish and build relationships with appropriate executives at qualified prospects, including digital agency, fulfillment, PG etc. to cultivate and optimize the ecommerce ecosystem.
  • Develop and optimize financial terms in the larger contract-based business relationship.
  • Provide partnership management (operation side and support the development of the productive financial framework as defined by each alliance initiative.

The Essentials Skills and Traits we seek in you:

  • Experience 7 years in the same position
  • Having e-commerce experience is a must
  • Excellent communication skills - ability to prepare, edit and deliver excellent verbal and written communications and presentations
  • Experience building relationships at the VP level in Ecommerce enabler business sector.
  • Proven ability to drive the sales process from the plan, negotiation, and closing
  • Good IT and CRM Knowledge

About the Job

TokoTalk by Codebrick is looking for a Senior Strategic Partnership Associate to join and enhance our Business Strategy Team!

The company growth depends on your duties and responsibilities as follow:

  • Analyze brand's company portfolio with the eCommerce industry market
  • Deliver the company full scope of services to partner brands to help them thrive in the e-commerce platform
  • Be the Person in Charge, and responsible to maintain and develop strong relationship with third parties/vendors affiliated with the Company

The Essentials Skills and Traits we seek in you:

  • Diploma or Bachelor's Degree in any field.
  • Preferred candidate with strong connection & network to main distributors and brands
  • Preferred candidate with an extremely credible reputation and relationships amongst suppliers and other members of the industry
  • At least 3 - 5 years of working experience in the related field is required for this position, preferably in E-commerce, Commerce, Retail, or Marketplace
  • Strong written and oral communication
  • Fluent in English speaking and writing

About the Job

The business analyst gathers, interprets, and uses complex data to develop actionable steps that will improve processes and optimize results.

The company growth depends on your duties and responsibilities as follow:

  • Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
  • Budgeting and forecasting.

The Essentials Skills and Traits we seek in you:

  • A bachelor's degree in Business/accounting/economic or related field from reputable university with min GPA 3.25/4
  • A minimum of 2 years of experience in business analysis or a related field.
  • For intern role, fresh graduate is welcomed to apply (no min experience needed)
  • Proactive and excellent communication skills – including fluency in English and Bahasa.
  • For intern role, fresh graduate is welcomed to apply (no min experience needed)
  • Able to build SQL queries (MySQL, PostgreSQL)
  • Exceptional analytical and conceptual thinking skills.
  • Passionate about e-commerce and tech landscape
  • Advanced skill on Google sheet and Excel (analytic)

MARKETING

About the Job

Report to Brand Strategy Lead to develop methods to enhance brand’s visibility that raise brand awareness, drive customer growth, and improve a brand’s positioning to generate revenue.

The company growth depends on your duties and responsibilities as follow:

  • Conducting research on marketing strategies, competitors, and branding trends to develop a strong sense of strengths, weaknesses, and opportunities to improve brand positioning
  • Gather and assess data to discover trends and insights that can be used to develop a successful strategy.
  • Follow and predict trends in order to develop strategies that succeed in a changing marketplace and anticipate shifting customer profiles.

The Essentials Skills and Traits we seek in you:

  • Bachelor’s Degree in a related field, or equivalent training and/or experience
  • Hungry to learn, resourceful nature and comfortable jumping quickly into projects with limited direction
  • Entrepreneurial spirit and ability to solve for new processes and client/team needs
  • Incredibly organized with keen attention to detail
  • Experience in understanding brands and their target audiences
  • Experience working in or with a creative agency
  • Strong research, analytic, and writing skills

About the Job

Responsible for adapting brand strategy for a company’s target market. This role balances creative, analytical, and strategic thinking. Conduct analysis and market research to understand customer behavior, then use that information to develop marketing strategies that raise brand awareness, drive customer growth, improve a brand’s positioning, and generate revenue.

The company growth depends on your duties and responsibilities as follow:

  • Develop brand strategy, brand guidelines, brand vision, and value proposition for short as well as long term
  • Develop marketing communications plan and media actions on all channels, including online and social media
  • Competitor and customer deep insights analysis
  • Collaborate to set targets, monitor, and report
  • Allocate marketing budget and set critical paths
  • Ensure brand consistency across all platforms

The Essentials Skills and Traits we seek in you:

  • Has a minimum of 7 (seven) years of work experience in branding and/or marketing/communications, preferably in an agency or client service environment
  • Identifies innovative ways to solve problem or addressing a marketing challenge
  • Understands the business goals, audiences, the competitive landscape, messaging, and challenges and provides sound, strategic

About the Job

Work closely with the content marketing team in order to develop and produce multimedia ads, and social media content.

The company growth depends on your duties and responsibilities as follow:

  • Develop assets for digital ads and social media.
  • Planning detail preparation on production.
  • Shoot videos and photos for ads and social media content.
  • Create motion graphics and short videos editing.
  • Observe trends in social media and new ways to connect with audiences

The Essentials Skills and Traits we seek in you:

  • 2 years of experience working as a Content Creator, Videographer or similar role. Ability to operate, maintain audio and video studio equipment.
  • Knowledge of computerized multimedia editing applications and procedures.
  • Ability to effectively manage production timeline and schedules.
  • Experience of creating strong and engaging content.

About the Job

Work with the marketing team and collaborate with other teams across the company to create valuable content to educate our users and charm our prospects.

The company growth depends on your duties and responsibilities as follow:

  • Produce content for multiple platforms, such as websites, email marketing, online campaigns, and other related promotional material.
  • Follow an editorial calendar, collaborating with other members of the content marketing team to ensure timely delivery of materials
  • Identify users’ needs and gaps in our content and recommend new topics.
  • Assist in developing compelling, end-to-end marketing campaigns aligned with Sales and BD team to acquire new sellers and engage renewed interest from existing sellers.
  • Analyze the success of past campaigns and use data to make recommendations for improvement.

The Essentials Skills and Traits we seek in you:

  • Bachelor’s degree in English/Indonesian, Journalism, or Marketing is preferred.
  • 1-3 years of work experience as a content writer, copywriter, or similar role.
  • Portfolio of published writing.
  • Excellent written skills for a variety of content creation.
  • Excellent command of English.
  • Ability to work on multiple projects simultaneously.
  • Project and time management skills.

PRODUCT

The company growth depends on your duties and responsibilities as follow:

  • Review and analyze system specifications
  • Collaborate with Engineers to develop effective strategies and test plans
  • Execute test cases (manual or automated) and analyze results
  • Evaluate product code according to specifications
  • Update scenario testing document continuously
  • Create logs to document testing phases and defects
  • Report bugs and errors to development teams
  • Help troubleshoot issues
  • Conduct post-release/post-implementation testing
  • Prepare presentation slide and conduct sharing session for Customer Service team
  • Work with cross-functional teams to ensure quality throughout the software development lifecycle

The Essentials Skills and Traits we seek in you:

  • Bachelor’s Degree in Computer Science, related discipline or equivalent experience
  • A minimum of 1 years’ professional testing or software engineering experience
  • Able to read and analyze C/C++ and javascript, PHP
  • Experienced in mobile testing
  • Familiarity with Agile frameworks and regression testing
  • Experienced in writing SQL queries

About the Job

Design, execute and debug the scripts from the scratch. Able to come up with the effective strategy to design minimal scripts to automate multiple functionalities.

The company growth depends on your duties and responsibilities as follow:

  • Review and analyze system specifications
  • Collaborate with Engineers to develop, maintain, and execute test plans and test scripts
  • Work with cross-functional teams to ensure quality throughout the software development life cycle
  • Maintenance of testing environment and existing test tools
  • Continuous optimization and improvement of development and testing processes to enhance test quality and efficiency
  • Develop and ensure high quality product
  • Providing knowledge transfer to manual testing team on how to utilize the scripts for effective testing

The Essentials Skills and Traits we seek in you:

  • Bachelor’s or Master’s Degree in in Computer Science, related fields or equivalent
  • Minimum 3 - 4 years of experience as QA Automation Tester (either UI, mobile and desktop automation, which involves script designing)
  • Experience in designing, executing and debugging the scripts from the scratch.
  • Experience automation testing for various types of applications (Mobile, Web and Desktop Application).
  • Experienced in A/B testing is a plus.
  • Experienced in Agile /scrum is a plus.
  • Experienced doing automation testing for e-commerce is a plus.
  • Experience with issue tracking software such as JIRA is a plus.
  • Handed-on in basic SQL commands is a plus.
  • Expert in automation test tools for Website and Android/iOS Mobile Applications (Cucumber, Selenium, Appium, Katalon, etc.)
  • Expert in software test fundamentals and methodologies.
  • Deep understanding of testing during all parts of the software life cycle.
  • Understanding of testing automation, scripting, regression testing and commonly used tools.
  • Excellent written and verbal communications both in Bahasa and English.
  • Passion for software quality.
  • Has commitment to product quality.
  • Able to work in a team.

About the Job

  • Write UX copy for a variety of projects and scenarios.
  • Work closely with Product Managers, Product Designers, UX Researchers, Illustrators, the Marketing team, and front-end developers throughout the creative and product development process.
  • Manage the end-to-end product flow, from request to ideation, research, production, testing, and review feedback.

The company growth depends on your duties and responsibilities as follow:

  • Designing innovative, stunning, empathetic, and effective content for Tokotalk’s products
  • Gathering user insights by conducting usability tests together with the Research & Development team to produce innovative products and improve the copy quality
  • Designing a seamless user experience hand in hand with UX designers, UI designers, and UX researchers
  • Collaborating closely with product managers, software engineers, business strategists, Legal team, and other related stakeholders to solve users’ problems
  • Helping multiple business units in designing meaningful UX copy and content plans

The Essentials Skills and Traits we seek in you:

  • Bachelor’s degree from any major who has the passion to solve users’ problems through UX writing
  • Minimum 2 years of work experience as a Writer in the industry (background could range from Creative
  • Writing, Journalism, Marketing & Communication, or any other relevant disciplines) or minimum 2 years of experience as a UX/Product Writer.
  • Excellent in English communication (both verbal and written) since you will be working with a diverse team and not only Indonesian Team.
  • A deep sense of accountability, adaptability, and being able to work collaboratively in a fast-paced environment.
  • Impactful portfolio of UX writing samples and style guidelines, that shows your prowess in design thinking.
  • Well-versed in Bahasa Indonesia and English.
  • Keen to details, able to empathize with the users.
  • Excellent communication and project management skills.
  • Implements critical thinking in problem-solving sessions.

About the Job

  • Each day is a new opportunity for you to flex your problem-solving skills as you work on designing experiences that will make the e-commerce ecosystem greater.
  • You will collaborate closely with different product teams across the organization and be a part of their success.
  • Use an iterative user-centered design process, which is thoughtfully guided by research and data. As a tight-knit group, we also have an open and curiosity-driven design culture that encourages feedback, forming fellowship with other creative minds, and growing professionally as designers.

The company growth depends on your duties and responsibilities as follow:

  • Work closely with the Product Manager & Product Researcher to deliver data-driven design output
  • Rapidly iterate through design solutions
  • Create design artifacts: screen visuals, ScreenFlow, visual prototype, design handover documentation
  • Validate your work by creating hypotheses, develop usability test cases,s and being involved in moderated / unmoderated usability testing
  • Utilize diverse sets of usability testing tools (usability hub, maze)
  • Promoting user-centered design principles and best practices across the organization

The Essentials Skills and Traits we seek in you:

  • Bachelor's Degree from Visual Communication Design/ related field
  • Minimum 1-2 years experience in product design, UI/UX, user research fields
  • Have a strong portfolio of work demonstrating the process and problem-solving skills
  • Required skills: wireframing, usability testing, prototyping, product design, app mobile web design, solution implementation, and design system.
  • Experience in developing designs for new user experiences, creating concepts, designing mockups and specifications, and representing the designs to the team.
  • Experience in using mockup/prototyping tools like Figma, Balsamiq, Zeplin, etc.
  • Good Understanding of Design Process and usage of data
  • Demonstrated history and familiarity with UX research techniques, like conducting usability studies, user interviews, A/B tests, etc.
  • A Great Problem Solver & Critical Thinker.
  • A deep passion for crafting delightful customer experiences.
  • A team player who is willing to listen, learn and collaborate with others.
  • Extraordinary presentation & communication skills - able to make complex ideas understandable
  • Good command of Quality Assurance processes
  • Be open to receiving feedback.

About the Job

Executing product strategy based on lean and agile process in collaboration with team

The company growth depends on your duties and responsibilities as follow:

  • Act as a specialist for a given product domain. Fully understand users, market, problems and opportunities in the domain.
  • Define product strategy, roadmap, metrics and goals for the product domain
  • Execute Product strategy based on lean and agile process in collaboration with team
  • Lead team of engineers, data scientists, business analysts and operation managers to implement the right strategy and meet success criteria.
  • Lead associate product owners and taking care of work impact, if needed

The Essentials Skills and Traits we seek in you:

  • Bachelor or Master Degree from a reputable University with outstanding academic achievement
  • 7+ years of work experience in product management role with at least 3 years of experience in e-commerce business
  • Experience using data and quantitative research methodologies to inform decision making across the entire product design process/lifecycle.
  • Able to communicate complex business or technical information effectively
  • Good collaboration skills and leadership to work with cross-functional teams
  • An entrepreneurial attitude; comfortable working in a complex and fast-paced environment
  • Excellent written and verbal communication skills in English

PEOPLE & CULTURE

About the Job

This position is a key managerial role that supports the SVP of the People & Culture in the company with the main role of managing the People Acquisition, focusing on supporting the growth of business outcomes through talent attraction and a track record of developing and elevating recruiters to serve as talent advisors.

The company growth depends on your duties and responsibilities as follow:

  • Reporting to SVP People & Culture
  • Manage People Acquisition Department
  • Create and build the talent acquisition strategy for the entire company; multi-level hiring and people management
  • Maintaining Application Tracking System and reporting recruitment reports.
  • Ensure consistent candidate experiences from the first touch through a warm handover to onboarding
  • Responsible for leading and monitoring Talent Acquisition team performance to achieve fulfillment targets.
  • Develop relationships with third-party recruitment agencies and staffing firms and manage the procurement and measurement process

The Essentials Skills and Traits we seek in you:

  • 10 years of progressive leadership experience in Talent Acquisitions positions, including experience in high growth tech companies
  • Having experience in startup / e-commerce industry are preferred
  • Comprehensive knowledge in recruitment processes and strategies
  • Strong Leadership, interpersonal and analytical skills
  • Initiative, proactive, agile, and must be a team player
  • Highly effective interpersonal and communication skills and having a can-do attitude

About the Job

This position is a key managerial role that supports the SVP of the People & Culture in the company with the main role of managing the People Operations and Strategy department, focusing on helping to grow the business and allowing us to build a unique and strong people-oriented culture at TokoTalk.

The company growth depends on your duties and responsibilities as follow:

  • Reporting to SVP People & Culture
  • Manage People Operations and Strategy Department
  • Oversee compensation, benefits, employee branding and engagement, retention, and performance management programs
  • Supporting Senior VP People & Culture to identify, define and implement HR programs that address the needs of the organization,
  • Design and build organizational capability to deliver against Credible’s strategic goals and objectives of the organization
  • Utilize a data-driven approach to identify trends and recommend proactive solutions for employee performance, retention, and engagement
  • Establish scalable solutions and leverage current programs to empower our leaders to be better managers and prepare high-potential employees for management roles
  • Oversee the communication of HR policies, procedures, and practices to ensure sound leadership application and legal compliance

The Essentials Skills and Traits we seek in you:

  • 10 years of progressive leadership experience in Human Resources positions, including experience in high growth tech companies
  • Bachelor’s Degree in Human Resources, business, or a related field
  • Excellent project management skills with a proven ability to design and implement people strategy that drives business results
  • Demonstrated expertise in assessing organization trends and implementing HR solutions
  • Experience in employment law, compensation, organizational development, employee relations.
  • Experience in the administration of benefits and compensation programs and other Human Resources programs
  • Highly effective interpersonal and communication skills and having a can-do attitude

About the Job

Sourcing, attracting, interviewing, hiring, and onboarding employees in the company.

The company growth depends on your duties and responsibilities as follow:

  • Input into overall hiring strategy of the organization to ensure our teams consist of a diverse set of qualified individuals
  • Ensure the staffing needs of the company are being met, with a long-term talent strategy in mind
  • Devise and implement sourcing strategies to build pipelines of potential applicants, such as employer branding initiatives
  • Form close relationships with hiring managers to ensure clear candidate/interviewer expectations

The Essentials Skills and Traits we seek in you:

  • Minimum 3 years of experience in Recruiter Role
  • Experience in hiring tech experiences talent or for Start-up industries
  • Good communication skills, detail oriented, and able to work with minimum supervision

INTERN and TRAINEE

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