TokoTalk Career

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TokoTalk Career

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SALES

About the Job

At TokoTalk, we are planning to help more small and medium sellers to sell online and make their branding more widely known by having a seamless ordering process.

The outbound acquisition department of TokoTalk is responsible for the acquisition process starting from generating leads, acquiring sellers, and activating sellers from the outbound channels. In addition, this position is actively approaching potential leads to become our active sellers.

The head of Outbound Acquisition must be able to coordinate internally with other functions to support the sales objective. Successful candidates must have strong backgrounds in sales practice, leadership, and management, analytical as well as strategic thinking would be preferable.

The company growth depends on your duties and responsibilities as follow:

  • Deep understanding of sales and how to manage a sales team’s performance.
  • Oversee and manage the full sales cycle, from prospecting to close, through a consultative sales approach by cold calling
  • Collaborates with the head of the Sales division to define and articulate the organization’s vision and to develop strategies for achieving the target result.
  • Passionate about coaching and training.
  • Able to lead the team and have good leadership skills.
  • Analytical and strategic thinking is a must
  • Passionate about e-commerce industry

The Essentials Skills and Traits we seek in you:

  • Minimum 12 years of experience in sales, management consultant, or marketing
  • Fluent English (writing and speaking)
  • Strong communication skills to build internal and external professional relationships
  • Strong analytical/reporting skills
  • Good critical thinking and problem-solving skills
  • Highly self-motivated and proactive, can-do attitude
  • Reliable and good team player who enjoys a fast-paced, iterative environment
  • Previous experience in e-Commerce is a plus
  • Experienced with leading a dynamic team of exceptional talents
  • Experienced working with regional cross-functional teams and brand’s/agencies’ C-levels, directors
  • Knowledgeable on e-commerce marketing planning, executing, and optimization.

About the Job

TokoTalk Outbound Acquisition team wants to grow the business through mid and high sellers who have a product of their own and branding. Seller acquisition needs to be able to analyze potential sellers for TokoTalk, be able to do cold calls everyday, and have no problem with rejection. Seller acquisition needs to be able to negotiate with sellers and make sellers interested in using TokoTalk. Along the way, Seller acquisition needs to be a very strong team player as this position will be working in a group.

The company growth depends on your duties and responsibilities as follow:

  • Manage the full sales cycle, from prospecting to closing, through a consultative sales approach by cold calling
  • Maintain up-to-date knowledge of our evolving products and processes
  • Drive a memorable and delightful seller acquisition experiences
  • Searching for lead’s contact based on the requirement
  • Making appointments/assigning initial meeting
  • Doing pitching presentation to sellers
  • Acquire sellers to sign up
  • Selling TokoTalk packages

The Essentials Skills and Traits we seek in you:

  • A minimum of Bachelor’s Degree in any related field
  • A minimum of 3 years experience in sales area
  • Excellent communication skills
  • Have a good analytical & critical thinking
  • It would be a plus in having experience within the e-commerce industry
  • It would be an advantage if you have experience in having your own brand/online business
  • Aggressive and fast learner
  • Goal-oriented, assertive, and resilient
  • Proficient in operating Ms. Excel

About the Job

TokoTalk Outbound Acquisition team wants to grow the business through mid to high sellers who have a product of their own and have branding. This role will focus on maintaining the relationship with outbound sellers, helping onboarding process and website preparation.

The company growth depends on your duties and responsibilities as follow:

  • Help on onboarding process until the sellers become active
  • Be proactive to ensure the seller’s web launch as soon as possible
  • Able to convince sellers to do utilize TokoTalk features more transactions on the website
  • Giving technical advice to Enterprise sellers
  • Conduct training for Enterprise sellers PICs and admins
  • Maintain up-to-date knowledge of our evolving products and processes
  • Drive memorable and delightful onboarding experiences

The Essentials Skills and Traits we seek in you:

  • A minimum of Bachelor’s Degree in any related field
  • A minimum of 3 years experience in seller relation or training education
  • Have a good knowledge about HTML
  • Proficient in Ms. Excel (conditional formatting, pivot, formulas such as IF, LOOKUP, etc.)
  • It would be an advantage having experience in the e-commerce industry
  • It would be an advantage having experience in design, especially website base
  • It would be an advantage having experience in personal brand/online business
  • Goal-oriented, assertive, and resilient
  • Aggressive and fast learner

MARKETING AND STRATEGY

The company growth depends on your duties and responsibilities as follow:

  • Setting creative social media strategies to grow TokoTalk’s social platforms, build engagement and reach.
  • Defining our social media brand voice, channel roles and creating content pillars for TokoTalk’s social channels.
  • Leading social media campaigns to support marketing initiatives, including thematic brand campaigns, product launches, feature education, and tactical campaigns.
  • Developing an editorial plan, timeline, guidelines, and publishing strategy with unique tone and perspective for our target audience.
  • Translating social listening and channel performance reports into actionable plans, including recommending what type of visual format that needs to be implemented, and raising issues that need to be addressed.
  • Developing amplification strategies with influencers, including how to optimize budget and measure their performance.
  • Monitoring cultural trends and shifting user behavior to maintain relevance among target audience.
  • Supervising day-to-day execution of external agencies and vendors to ensure standard of delivery.

The Essentials Skills and Traits we seek in you:

  • Bachelor’s Degree in related field.
  • Minimum 3 years of experience in social media.
  • Excellent creative storyteller and able to understand what captures people’s attention.
  • Hands-on experience with digital content production (photography, video, animation, etc) with quick turnaround time.
  • Has experience using social media tools.
  • Well-versed in various social media platforms and understands how they are consumed.
  • Excellent communication and presentation skills.
  • Organizational and multitasking abilities.

OPERATION

About the Job

Managing relationships with our sellers is very important for TokoTalk. Therefore, we want to create an online space where the sellers can freely discuss and interact with TokoTalk and other fellow sellers. Do you like connecting with people and growing online SME businesses? Then this position is for you.

The company growth depends on your duties and responsibilities as follow:

  • Manage forums, develop good relationships and utilize seller community to meet objectives and target
  • Managing all touchpoints, monitoring issues, conversations within the community, and working with internal stakeholders to increase engagement
  • Ensure consistency when delivering the message to our selles through community
  • Responsible for tracking and measure engagement as well as growth
  • Resolve issues, maintain a good image of the company in the community
  • Identify emerging trends in the local market through market surveys and share the results with stakeholders

The Essentials Skills and Traits we seek in you:

  • Minimum of Bachelor’s Degree from a reputable university
  • Minimum 7 years of experience in community engagement, public relations, forum manager
  • Demonstrate excellent understanding of e-commerce industry and its dynamics
  • A self-starter who can plan, organize, and take initiative to meet job objectives independently
  • Outgoing personality who can maintain relationships with Key Opinion Leaders and listen to their wants and needs
  • Proficiency in English & Indonesia, both written and verbal
  • Strong in communication skills
  • Strong in organization skills
  • Excellent leadership
  • Strong in analytical thinking

About the Job

Customer-focused and build value by actively promoting TokoTalk features to our sellers. Increase seller’s GMV while building a good relationship by strategically develop plans to achieve growth and revenue.

The company growth depends on your duties and responsibilities as follow:

  • Develop and implement growth plan for existing sellers
  • Identify, grow, and manage relationships with existing sellers
  • Prepare and complete weekly and monthly call and meeting plans with sellers
  • Become the bridge between sellers and TokoTalk to identify opportunities and threat
  • Collaborate with product team on improvement projects according to the voice of sellers

The Essentials Skills and Traits we seek in you:

  • A minimum of Bachelor’s Degree in Business, Engineering, or any related field
  • Preferably 3 - 5 years of experience as Account Manager or other customer facing role experience
  • Would be an advantage if you have an E-commerce industry background
  • Advanced project management skills
  • Advanced presentation and negotiation skills
  • Good analytical skills
  • Experience in handling B2C customers
  • Proficient in using Ms. Excel & Ms. PowerPoint

PRODUCT

The company growth depends on your duties and responsibilities as follow:

  • Review and analyze system specifications.
  • Collaborate with Engineers to develop effective strategies and test plans.
  • Execute test cases (manual or automated) and analyze results.
  • Evaluate product code according to specifications.
  • Update scenario testing document continuously.
  • Create logs to document testing phases and defects.
  • Report bugs and errors to development teams.
  • Help troubleshoot issues.
  • Conduct post-release/post-implementation testing.
  • Prepare presentation slide and conduct sharing session for Customer Service team.
  • Work with cross-functional teams to ensure quality throughout the software development lifecycle.

The Essentials Skills and Traits we seek in you:

  • Bachelor’s Degree in Computer Science, related discipline or equivalent experience.
  • A minimum of 1 years’ professional testing or software engineering experience.
  • Able to read and analyze C/C++ and javascript, PHP.
  • Experienced in mobile testing.
  • Familiarity with Agile frameworks and regression testing.
  • Experienced in writing SQL queries.
  • Experience writing test automation scripts, preferably in Python.
  • Expert in software test fundamentals and methodologies.
  • Able to create data analysis tools and interpret large data sets.
  • Understands how to create effective stress and performance tests and analyze the results.
  • Deep understanding of testing during all parts of the software life cycle.
  • Experience testing on multiple platforms, console experience a plus.
  • Excellent written and verbal English communication skill.
  • Passion for software quality.

About the Job

Design, execute and debug the scripts from the scratch. Able to come up with the effective strategy to design minimal scripts to automate multiple functionalities.

The company growth depends on your duties and responsibilities as follow:

  • Review and analyze system specifications
  • Collaborate with Engineers to develop, maintain, and execute test plans and test scripts
  • Work with cross-functional teams to ensure quality throughout the software development life cycle
  • Maintenance of testing environment and existing test tools
  • Continuous optimization and improvement of development and testing processes to enhance test quality and efficiency
  • Develop and ensure high quality product
  • Providing knowledge transfer to manual testing team on how to utilize the scripts for effective testing

The Essentials Skills and Traits we seek in you:

  • Bachelor’s or Master’s Degree in in Computer Science, related fields or equivalent
  • Minimum 3 - 4 years of experience as QA Automation Tester (either UI, mobile and desktop automation, which involves script designing)
  • Experience in designing, executing and debugging the scripts from the scratch.
  • Experience automation testing for various types of applications (Mobile, Web and Desktop Application).
  • Experienced in A/B testing is a plus.
  • Experienced in Agile /scrum is a plus.
  • Experienced doing automation testing for e-commerce is a plus..
  • Experience with issue tracking software such as JIRA is a plus.
  • Handed-on in basic SQL commands is a plus.
  • Expert in automation test tools for Website and Android/iOS Mobile Applications (Cucumber, Selenium, Appium, Katalon, etc.)
  • Expert in software test fundamentals and methodologies.
  • Deep understanding of testing during all parts of the software life cycle.
  • Understanding of testing automation, scripting, regression testing and commonly used tools.
  • Excellent written and verbal communications both in Bahasa and English.
  • Passion for software quality.
  • Has commitment to product quality.
  • Able to work in a team.

PEOPLE AND CULTURE

About the Job

Identify opportunities to increase an organization’s effectiveness by efficiently utilizing and managing company resources. People & Organization Development will analyze business operations and processes, identify developmental needs, and report the impact of the interventions to the Management.

The company growth depends on your duties and responsibilities as follow:

  • Design and develop effective organization structure to help employee to achieve the organizational targets
  • Analyze business structures, procedures, processes, and the utilization of resources.
  • Designing and implementing a variety of developmental initiatives, action plans, employee engagement programs, and training materials to increase employee satisfaction.
  • Develop and manage performance evaluation and people development evaluation to motivate employees objectively and fairly.
  • Manage job analysis to evaluate job description and job grading with conducting analysis to determine career level according to compensation guidelines.
  • Review and ensure job description and KPIs align with business goals.
  • Design and implement development programs for management and employees.
  • Actively engages and discuss with Team Leaders for the team effectiveness process, leadership development, and career progression.
  • Collaborates with department leaders and management to develop and implement programs for maintaining employee relations.
  • Measuring the impact of interventions on staff performance, efficiency, employee retention, and job satisfaction.
  • Contribute to research and analyze the development of HR strategy in order to ensure that organizational development initiatives are appropriately integrated and aligned with strategic and business goals.

The Essentials Skills and Traits we seek in you:

  • A minimum of Bachelor’s Degree of Psychology or Management
  • A minimum of 3 years of experience in organization development area.
  • Experience designing and implementing effective HR process
  • Experience developing and execute performance evaluation.
  • Excellent verbal and written communication skills
  • Proven effective management skills
  • Understand the HR matrix
  • Strong presentation skills
  • Proficient with Google Suite or related software.
  • Have a knowledge; experience in training and development programs
  • Adept with a variety of multimedia training platforms and methods.
  • Ability to evaluate and research training options and alternatives

MANAGEMENT SUPPORT

About the Job

Senior AP/AR will be responsible for the daily entry and monitoring of Accounts Payable function for Jakarta Office and reporting of WHT & VAT. For the Receivable part of the job, it is expected to be responsible for managing sales invoice request, corporate sales invoice as well as the taxation related to sales invoice (WHT & VAT).

The company growth depends on your duties and responsibilities as follow:

  • AP/AR entry & monitoring.
  • AP/AR aging schedule management.
  • Sales & vendor invoice management.
  • Maintain business partner data.
  • WHT & VAT entry, reporting, monitoring, and archiving.
  • Maintain relationship with business partners and tax authority representative.
  • Keep updated on regulation related to taxation and apply them.

The Essentials Skills and Traits we seek in you:

  • Minimum of Bachelor’s Degree of Economy (preferably Accounting major).
  • Minimum of 2 years experience in corporation with similar role, it will be an advantage from a startup background.
  • Hands on with Oracle EBS.
  • Initiative/proactive, willingness to learn, and able to work with minimum supervision.
  • Meticulous and neat are a must.

About the Job

Execute procurement strategy/plans, identification of business requirements, supplier tender process, and procurement activities to ensure sourcing of suppliers and stocks that meet business requirements.

The company growth depends on your duties and responsibilities as follow:

  • Identify suppliers of goods and services, also negotiate terms with suppliers such as price, quality of goods, deadlines, expectations, etc.
  • Liaise with suppliers, project managers, and team related to the project regarding updates and details of goods.
  • Working with other internal departments such as finance, sales, and operations to resolve issues and concerns.
  • Gathering and preparing documents like quotes, proposals, and purchase terms and conditions from suppliers for the administration process.
  • Create purchase orders and tally these with supply requests and orders.
  • Organizing and checking purchasing, receptionist, messenger, and general administrator jobs so that the company's operations can run smoothly.
  • Creating, implementing, and developing work systems/procedures for the procurement of goods and services.
  • Ensuring and providing direction of recommendations related to the procurement process of all office operational equipment (including procedures for selecting vendors), so that it fits budget requirements, time, and specifications.
  • Maintaining relationships with vendors or suppliers used by companies, both in the procurement of goods and services.
  • Analyzing costs for the provision and maintenance of all facilities to support office activities.
  • Doing ad-hoc duties related to Management Support.

The Essentials Skills and Traits we seek in you:

  • A bachelor's degree in business administration, finance, supply chain management, or a similar field.
  • Minimum 3-5 years of experience in Purchasing/Procurement.
  • Good knowledge of vendor sourcing practices (researching, evaluating, and liaising with vendors) and market conditions.
  • Solid analytical skills, with the ability to create financial reports and conduct cost analysis.
  • Strong communication skill in verbal and written to determine the company’s product needs and to create constructive relationships with vendors.
  • Project management skill, with experience in managing multiple projects at one time. The ability to plan, delegate, and evaluate progress toward goals is necessary for managing these projects.
  • Impeccable negotiation skill related to the vendor contracts and understand price points and be able to negotiate effectively.
  • Strong problem-solving skills related to the problem of a product or service that does not meet the quality standards of the company.

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Pop an email to career@tokotalk.com