TokoTalk Career

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TokoTalk Career

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your best CV to
career@tokotalk.com

The company growth depends on your duties and responsibilities as follow

  • Fully understand users, market, problems, and opportunities in the domain.
  • Manage product strategy, roadmap, metrics, and goals for the product domain.
  • Execute Product strategy based on lean and agile process in collaboration with team.
  • Communicate effectively with team members to achieve project goals.

The Essentials Skills and Traits we seek in you:

  • Bachelor or Master Degree from a reputable University with outstanding academic achievement.
  • 2+ years of work experience in product management role in e-commerce business.
  • Experience using data and quantitative research methodologies.
  • Able to communicate complex business or technical information effectively.
  • Good collaboration skills with cross-functional teams
  • An entrepreneurial attitude; comfortable working in a complex and fast-paced environment.
  • Excellent written and verbal communication skills in English.

The company growth depends on your duties and responsibilities as follow:

  • Reach out to customer leads through cold calling and other potential channels agreed by the company
  • Provide basic information of the company to potential customers
  • Secure consultation sessions between potential customers and internal sales team
  • Achieve agreed upon daily call target and consultation schedule booking targets in a timely manner
  • Proactively give inputs related to offers and current trends based on customer’s needs to the company
  • Be a pleasant & professional ambassador of the company as the first touch point for our customers
  • Develop potential new fresh leads from existing leads given
  • Always on top of sales progress tracking and reporting
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
  • Continuously improve through feedback

The Essentials Skills and Traits we seek in you:

  • Minimum 1 year work experience as a Telemarketing Role (both direct B2C and B2B)
  • Familiarity with marketplace or e-commerce business will be an advantage
  • Highly motivated and target driven individual with a proven track record in sales
  • Excellent communication skills, soft selling, and maintaining relationship
  • Detail-oriented
  • Prioritizing, time management and organizational skills
  • Relationship management skills and openness to feedback
  • Bachelor’s degree in business or a related field
  • Continuous learning attitude, plays an active role in the initiatives run by the team

The company growth depends on your duties and responsibilities as follow:

  • Reach out to customer leads through cold calling and referral approaching
  • Present, promote and sell products/services using solid arguments to existing and prospective customers.
  • Full responsibility of end to end process from prospecting to closing the deal
  • Establish, develop and maintain positive business and customer relationships
  • Maintain customer expectation of the promised benefit communicated in the sales process with the actual implementation of after sales service
  • Achieve agreed upon sales targets and outcomes within schedule
  • Work closely with other departments to provide the best customer experience for Tokotalk sellers
  • Always be the first person to be aware of market change and analyze the territory/market’s potential for sales process/ offer improvement
  • Always on top of sales progress tracking and reporting
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
  • Keep abreast of best practices and promotional trends
  • Continuously improve through feedback

The Essentials Skills and Traits we seek in you:

  • Minimum 2 years work experience as a Sales Representative (both direct B2C and B2B)
  • Familiarity with marketplace or e-commerce business will be an advantage
  • Fluent in English will be an advantage
  • Highly motivated and target driven with a proven track record in sales
  • Excellent selling, negotiation and communication skills
  • Familiar with Google Meet/other virtual online meeting platform
  • Ability to create and deliver presentations tailored to the audience needs
  • Detail-oriented
  • Prioritizing, time management and organizational skills
  • Relationship management skills and openness to feedback
  • Bachelor’s degree in business or a related field
  • Continuous learning attitude, plays an active role in the initiatives run by the team.

About the Job

Senior Account Management is responsible for activating and growing merchants by a data-driven strategy approach that includes execution. This role is part of the Account Management team with the core of responsibility is to activate, train, build relationships with merchants in order to grow the merchant and drive sales. This position is knowledgeable of Tokotalk’s products and services, as well as trends, development and challenges of the ecommerce industry. The role will work closely with the marketing and product development team to identify merchant persona and how to improve the merchant targeting to match with merchant’s needs.

The company growth depends on your duties and responsibilities as follow:

  • Develop, execute and manage the strategic plan to activate merchants.
  • Conduct training, events, and other activities to educate merchants about TokoTalk solutions.
  • Build and promote strong, long-lasting seller relationships by partnering with them and understanding their needs.
  • Assisting troubleshooting merchant-related problems to provide solutions.
  • Analyze merchants with data driven strategy to provide solutions and drive sales.
  • Communicate with sellers to discuss their evolving needs and to assess the quality of our company’s relationship with them.
  • Conduct continuous research on the latest industry trends and consumer behavior analysis to develop new ideas for the market to generate further revenue.
  • Extensive knowledge of digital sales processes, digital platforms, technical markets, pricing models, channels of distribution, technology trends, customer buying patterns, and budgeting.
  • Must have knowledge in media advertising, competitive strategies, product marketing, and product management.

The Essentials Skills and Traits we seek in you:

  • Bachelor degree from reputable university
  • Excellent communication skills both in oral and written.
  • Proven ability to drive the sales process from the plan, negotiation, and closing.
  • Ability to prioritize and multitask
  • Strong attention to details
  • Experience 5 years in the same position.
  • Having e-commerce experience is a must
  • Good with Excel and CRM Knowledge
  • Good in building relationships
  • Ability to understand the market Knowledge, monitoring, and result tracking which includes identify and solve seller issues

About the Job

The business analyst gathers, interprets, and uses complex data to develop actionable steps that will improve processes and optimize results.

The company growth depends on your duties and responsibilities as follow:

  • Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
  • Budgeting and forecasting.

The Essentials Skills and Traits we seek in you:

  • A bachelor's degree in Business/accounting/economic or related field from reputable university with min GPA 3.25/4.
  • A minimum of 2 years of experience in business analysis or a related field.
  • For intern role, fresh graduate is welcomed to apply (no min experience needed)
  • Able to build SQL queries (MySQL, PostgreSQL
  • Exceptional analytical and conceptual thinking skills.
  • Passionate about e-commerce and tech landscape
  • Advanced skill on Google sheet and Excel (analytic)

About the Job

As a Product Design Lead at TokoTalk, you are expected to own the entire design from strategy to final execution. A strong ability to turn complex problems into simple, elegant UX solutions is key to success at TokoTalk. You are also expected to make data-informed decisions to drive business impact and think systematically to consider all aspects of user experience. Above all, your design should be supported by clear rational and logic.

The company growth depends on your duties and responsibilities as follow:

  • Manage design libraries and design systems with adherence to product branding requirements
  • Oversee the development and delivery of effective user interfaces
  • Drive end to end design process, from user research, distilling insights, creating user journeys, wireframing to UI design. Thereafter working directly with engineers to ensure designs are well implemented
  • Collaborate with Product Owner to build an overall strategy and prioritization of product roadmap
  • Work with analytics team to assess the impact of all design and usability changes

The Essentials Skills and Traits we seek in you:

  • Bachelor Degree in Graphic Design, Interaction Design, Industrial Design, Computer Science or equivalent degree/experience
  • A portfolio demonstrating your work in at least 1 product/ design that has been released to market. Portfolio should display understanding of target users, design process and visual design skills
  • Ability to skillfully use design tools such as Figma and Adobe Creative Suite
  • 5+ years of experience in product design
  • Experience leading group of designers
  • Knowledge on the e-commerce & understanding on its customers, sellers, and businesses
  • Proactive and excellent communication skills – including fluency in English and Bahasa

About the Job

Key Account Manager is responsible for activating and growing merchants by a data-driven strategy approach that includes execution. This role is part of the Account Management team with the core of responsibility is to activate, train, build relationships with merchants in order to grow the merchant and drive sales. This position is knowledgeable of Tokotalk’s products and services, as well as trends, development and challenges of the ecommerce industry. The role will work closely with the marketing and product development team to identify merchant persona and how to improve the merchant targeting to match with merchant’s needs.

The company growth depends on your duties and responsibilities as follow:

  • Develop, execute and manage the strategic plan to activate merchants.
  • Conduct training, events, and other activities to educate merchants about TokoTalk solutions.
  • Build and promote strong, long-lasting seller relationships by partnering with them and understanding their needs
  • Assisting troubleshooting merchant-related problems to provide solutions.
  • Analyze merchants with data driven strategy to provide solutions and drive sales.
  • Communicate with sellers to discuss their evolving needs and to assess the quality of our company’s relationship with them.
  • Conduct continuous research on the latest industry trends and consumer behavior analysis to develop new ideas for the market to generate further revenue.
  • Extensive knowledge of digital sales processes, digital platforms, technical markets, pricing models, channels of distribution, technology trends, customer buying patterns, and budgeting.
  • Must have knowledge in media advertising, competitive strategies, product marketing, and product management

The Essentials Skills and Traits we seek in you:

  • Bachelor degree from reputable university
  • Excellent communication skills both in oral and written
  • Proven ability to drive the sales process from the plan, negotiation, and closing
  • Ability to prioritize and multitask
  • Strong attention to details
  • Experience 7 years in the same position
  • Having e-commerce experience is a must
  • Good with Excel and CRM Knowledge
  • Good in building relationships
  • Ability to understand the market Knowledge, monitoring, and result tracking which includes identify and solve seller issues

The company growth depends on your duties and responsibilities as follow:

  • Act as a specialist for given product domain. Fully understand users, market, problems and opportunities in the domain.
  • Define product strategy, roadmap, metrics and goals for the product domain
  • Execute Product strategy based on lean and agile process in collaboration with team
  • Lead  team of engineers, data scientists, business analysts and operation managers to implement the right strategy and meet success criteria.
  • Lead associate product owners and taking care of work impact, if needed

The Essentials Skills and Traits we seek in you:

  • Bachelor or Master Degree from a reputable University with outstanding academic achievement
  • 7+ years of work experience in product management role with at least 3 years of experience in e-commerce business
  • Experience using data and quantitative research methodologies to inform decision making across the entire product design process/lifecycle.
  • Able to communicate complex business or technical information effectively
  • Good collaboration skills and leadership to work with cross-functional teams
  • An entrepreneurial attitude; comfortable working in a complex and fast-paced environment
  • Excellent written and verbal communication skills in English

About the Job

People Acquisition - Employer Branding lead is responsible to assist the Head of People and Culture for Talent Acquisition and Employer Branding. This role is part of the People and Culture team with the core of responsibility is to attract, source, hire, retain and focus on the candidate experience. This position will work closely with each department representative to identify the talent profile needed and work with the Marketing team for the employer branding through all channels, also responsible for updating and maintaining the talent database and analyzing the hiring process continuously.

The company growth depends on your duties and responsibilities as follow:

  • In charge of the full-cycle and end-to-end recruitment process.
  • Responsible for sourcing candidates through various channels and follow up for the rest of the process.
  • Leading the Talent Acquisitions on the hiring process and sourcing
  • Source and recruit candidates using a variety of ways and strategic recruiting plans, such as job postings, headhunting, and social media.
  • Maintaining relationship with both internal hiring managers and external stakeholders (headhunter, career services, etc)
  • Managing candidate experiences and onboarding process
  • Assisting Head of Division with following up on candidate offering processes and monitoring the standard SLA.
  • Involve in creating the strategic planning for employer branding on all channels.
  • Responsible for updating and maintaining talent database and analyzing the hiring process continuously for a better recruitment process

The Essentials Skills and Traits we seek in you:

  • Bachelor's degree from a reputable university.
  • Excellent communication skills both oral and written.
  • Proven ability in the end-to-end hiring process.
  • Ability to prioritize and multitask and strong attention to details.
  • Experience 4 years in executive search, HRBP Role, or Talent Acquisition.
  • Experience in leading direct subordinates.
  • Experience in making the employer branding strategy.

About the Job

The Merchant Acquisition Sales Manager is responsible for influencing and developing the strategy and go-to-market strategy to grow Merchant acceptance. This role reports to the Head of Business Development and the core responsibility is to develop, coach and inspire a team to acquire merchants in the Enterprise segment to exceed revenue goals. The sales leader will achieve this by leading a best sales team to effectively promote Tokotalk’s value proposition. This position is knowledgeable of Tokotalk’s products and services, as well as trends, development and challenges of the ecommerce industry. This Lead-level will lead internal and external sales resources. The role will work closely with the marketing and product development team to identify gaps/new requirements and help the development and implementation of solutions that meet acquirer merchants and customer’s needs.

The company growth depends on your duties and responsibilities as follow:

  • Accountable for meeting and exceeding digital sales revenue goals for the market
  • Build and promote strong, long-lasting seller relationships by partnering with them and understanding their needs
  • Deep understanding of markets, sellers, and competitors in order to target needs and drive sales.
  • Communicate with sellers to discuss their evolving needs and to assess the quality of our company’s relationship with them.
  • Analyze data to identify sales opportunities and develop promotional ideas and material.
  • Continually track digital media metrics and KPIs to ensure growth.
  • Conduct continuous research on the latest industry trends and consumer behavior analysis to develop new ideas for the market to generate further revenue.
  • Extensive knowledge of digital sales processes, digital platforms, technical markets, pricing models, channels of distribution, technology trends, customer buying patterns, and budgeting.
  • Must have knowledge in media advertising, competitive strategies, product marketing, and product management.

The Essentials Skills and Traits we seek in you:

  • Experience 7 years in the same position
  • Having e-commerce experience is a must
  • Excellent communication skills both in oral and written
  • Proven ability to drive the sales process from the plan, negotiation, and closing
  • Ability to prioritize, multitask, lead and delegate
  • Strong attention to details
  • Good IT and CRM Knowledge
  • Ability to understand the market Knowledge, monitoring, and result tracking which includes identify and solve seller issues
  • Building Relationships

The company growth depends on your duties and responsibilities as follow:

  • Review and analyze system specifications
  • Collaborate with Engineers to develop effective strategies and test plans
  • Execute test cases (manual or automated) and analyze results
  • Evaluate product code according to specifications
  • Create logs to document testing phases and defects
  • Report bugs and errors to development teams
  • Help troubleshoot issues
  • Conduct post-release/ post-implementation testing
  • Work with cross-functional teams to ensure quality throughout the software development lifecycle

The Essentials Skills and Traits we seek in you:

  • Bachelor’s Degree in Computer Science, related discipline or equivalent experience
  • A minimum of 1 years’ professional testing or software engineering experience
  • Able to read and analyze C/C++ and javascript, PHP
  • Experience writing test automation scripts, preferably in Python
  • Expert in software test fundamentals and methodologies
  • Able to create data analysis tools and interpret large data sets
  • Understands how to create effective stress and performance tests and analyze the results
  • Deep understanding of testing during all parts of the software life cycle
  • Experience testing on multiple platforms, console experience a plus
  • Excellent written and verbal English communication skill
  • Passion for software quality

The company growth depends on your duties and responsibilities as follow:

  • Developing in-depth knowledge of company offerings to identify profitable business opportunities.
  • Drive memorable and delightful seller acquisition experiences.
  • Responsible to create a Strategic Plan to achieve company target
  • Create and execute ecommerce sales and marketing strategies
  • Generate new customers and new sales opportunities
  • Researching emerging trends and recommending new company offerings to satisfy customers’ needs.
  • Meeting given goals, presentation, visiting, negotiating, dealing, creating, developing and selling to new client
  • Developing and managing strategic partnerships to grow business.
  • Presenting business or marketing opportunities to company executives and management.

The Essentials Skills and Traits we seek in you:

  • Bachelor's degree in Business Administration, Marketing, Finance, or related field;
  • Proven business development, sales, or marketing experience for more than 4 years.
  • Experience with e-commerce platform
  • Proficient in all Microsoft Office applications.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Exceptional leadership and management skills.
  • Effective communication and negotiation skills.
  • Strong business acumen.
  • Detail-oriented and persuasive.

Don't find what you're looking for? Let us hear your thought!

Pop an email to career@tokotalk.com